Refund & Cancellation Policy

1. What You Purchase

VoisLabs sells one-time credit packs — a fixed number of audio generation minutes added to your account at purchase. There is no recurring subscription and no auto-renewal: a pack is charged once, and you are never billed again unless you choose to buy another pack.

2. Refund Eligibility

Refunds are available within 7 days of purchase if you have not exceeded the free-tier equivalent usage. If you have already used a substantial portion of the minutes in your pack, we may decline the refund or offer a partial one at our discretion.

If a payment was charged but the minutes never appeared in your account, that is our bug, not a refund case — contact us and we will credit the purchase in full. Our systems also reconcile payments against your account automatically every hour, so most missed credits are fixed without you needing to do anything.

3. How to Request a Refund

Email support@voislabs.com from the address on your VoisLabs account, and include the payment reference from your receipt email if you have it. We respond to refund requests within 2 business days.

4. How Refunds Are Processed

Approved refunds are issued to your original payment method. For payments made in India (via Razorpay), the time for the money to reach your account after we issue the refund is determined by your bank or UPI provider. For international payments, refunds are processed through our international payment partner and follow your card provider's timelines. Refunded minutes are removed from your account when the refund is issued.

5. Cancellation

Because packs are one-time purchases, there is no subscription to cancel and nothing that renews. Unused minutes stay in your account per the validity terms shown at purchase. You can delete your VoisLabs account at any time from your account settings or at voislabs.com/delete-account; deleting your account does not by itself trigger a refund of unused minutes.